They’d Already Looked Me Up
We didn’t bring a pitch. We brought a level, a schedule, and the truth.
I didn’t know how they found me. But there they were, standing with me in a home under
construction….one of our builds.
Turns out, they’d already done the recon. They knew who I was. Knew about Treo. Knew I
served on a Governor Abbott board. Some might call that stalking… I call it doing your due
diligence.
I didn’t realize it at the time, but I was walking into an interview I didn’t know I was taking.
So, I did what I always do.
I walked them through the job from framing to finishes. Not a sales pitch. Just a real look at how
we build. How we frame. How we waterproof. Who’s swinging the hammer. Who’s laying the
stone. These are the trusted trades who’ve been with us for years.
We talked schedule. Budgets. Allowances. “This is what this costs.” “This is the cabinet
allowance. Here’s the countertop line item.” You get the picture. We pulled back the curtain and
showed the real thing.
I didn’t hand them a brochure, instead I gave them the truth.
That’s when their real story came out.
They’d been burned. Their last builder? A referral from someone they trusted. The guy came off
smooth, like a used car salesman with a tape measure. But behind the scenes, he was playing the
old Rob Peter to pay Paul trick.
Took draws he hadn’t earned. Dodged calls. Stretched timelines. Left them wondering who they
could trust again.
And I hate that. I really do.
Because for every one of those guys cutting corners, there are good builders out here doing it the
right way. Builders with integrity. Builders who care.
But now we have to work twice as hard to rebuild the trust he broke. And honestly, building the
house is the easy part. It’s rebuilding trust that takes real work.
People aren’t just shopping for a floor plan. They’re looking for someone they can trust not to
screw them over.
So I looked them in the eye and told them how we do things differently:
- We show our work
- We use trusted trades and vendors—folks who pay their bills and do it right
- We hold regular budget meetings—and raise the flag early if something’s pushing too
far
- We use software so clients can see every dollar, every job log, every photo
- We walk the job with our clients—not because we have to, but because they deserve to
know what’s going on behind the walls
I told them I’m not perfect, but I try to do the right thing every single day.
I go to church. I serve our community. I’ve been asked to sit on governing boards and even
appointed to one by the Governor. Not because I’m special— but because I try to do what I say
I’ll do.
I was trying to help them see: I’m not that guy.
That’s when she looked at me and said: “I know. I saw that. I looked you up.”
That moment stuck with me.
Long story short—we got the project. And yeah, they had some of the usual stress that comes
with any custom home build:
- Does that paint go with the floor?
- Do I have enough can lights in the closet?
- Does this fireplace put out enough heat?
But not once—not once—did they question the money.
Because when you open the books, pull back the curtain, and just tell the truth— people breathe
easier.
And so do we.


